FAQ

Frequently Asked Questions

What types of products does Wearatec offer?

A: Wearatec offers Smart straps, Smart Rings, NFC rings for payments, and payment-enabled watch straps specifically designed for luxury watches. All of these products are compatible with our One OS mobile application, which provides an integrated user experience.

What devices are compatible with Wearatec products?

Check our collaborations and shop pages for bands and products that our technology is available through.

How do I set up my Wearatec device?

Please check the instructions included with the device packaging from the manufacturer.

Can I install a Wearatec strap on any watch?

Yes, as long as your watch sizing fits. If it does not, contact a Wearatec advisor to have a bespoke strap made to fit your watch.

For Bespoke straps, contact us directly 1.877.585.0684 or team@wearatec.com

Will a Wearatec clasp affect the look or feel of my watch?

Our smart straps and custom watch straps are offered through prestigious watch strap brands. Made of the highest quality and with the best materials specifically to fit your exact watch. Our partners like Jean Rousseau and Rubber B also provide specialized straps from many of the best luxury brands.

Contact a Wearatec advisor to learn more. 1.877.585.0684 or team@wearatec.com

How does a Wearatec watch strap integrate with the mobile phone?

All products powered by Wearatec technology connect to One OS.

Download One OS on iOS and Android in the app and play stores.

Or visit www.oneos.com

How do the smart watch straps work?

Our smart straps incorporate advanced health monitoring sensors and NFC technology just like a smartwatch. They connect to the ONE OS app on your smartphone to provide real-time health data, fitness tracking, and secure payment capabilities.

What are NFC rings and how do they work?

NFC rings are stylish wearable devices that enable secure, contactless payments. Simply register your payment card on the One OS app, and you can use the ring to make payments wherever NFC is accepted.

Are your payment watch straps compatible with all luxury watches?

Our payment watch straps are designed to fit a variety of luxury watch brands.

Please check the compatibility details on each product page to ensure it fits your specific watch model and reach out directly for details on other strap options and custom straps.

How secure are the payment features?

Our payment features utilize advanced encryption and tokenization technologies to ensure your transactions are secure.

We have partnered with Mastercard to provide an additional layer of security and reliability.

How do I add a payment card to my wearable?

To add a payment card, open the One OS app, select your wearable, then add card and follow the on-screen instructions to register and connect your payment card. Then you can use your wearable to make contactless payments securely.

What happens if I lose my NFC ring or payment-enabled watch strap?

If you lose your NFC ring or payment-enabled watch strap, you can immediately deactivate the payment feature through the One OS app. This ensures your payment information remains secure.

How do I set up my wearable with One OS?

Setting up your wearable is easy. Download the One OS app from the App Store or Google Play Store, follow the on-screen instructions to add your device, and customize your settings as needed. Refer to the manual that comes with the device for detailed instructions.

What should I do if my wearable is not working properly?

If you experience any issues with your wearable, please refer to the troubleshooting section in the One OS app or contact our customer support team for assistance.

Can I update the firmware on my wearable?

Yes, firmware updates are periodically released to enhance functionality and performance. You can update your wearable’s firmware through the One OS app.

Can I update the firmware on my wearable?

Yes, firmware updates are periodically released to enhance functionality and performance. You can update your wearable’s firmware through the One OS app.

Where can I buy Wearatec products?

Wearatec products are available for purchase on our official website and select authorized retailers. Please visit our website for a full list of purchasing options.

What is your return policy?

We offer a 30-day return policy for all Wearatec products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange. Please visit our returns page for more information.